ServiceFM has announced two new appointments as the organisation restructures ahead of future expansion.

To meet growing client demand across facilities services, ServiceFM has brought service delivery and operational management together, which combines hard services and soft services delivery under one reporting line.

Ben Pursche has been promoted to chief operating officer (COO), responsible for operations across the company.

Pursche has been with ServiceFM for more than 16 years, rising through the ranks from an electrical technician to national manager – eSafe and, prior to this new role, as general manager – hard services.

ServiceFM managing director, James Pollock, said the business has benefitted greatly from Pursche’s loyal work ethic.

“We highly value the way Ben genuinely cares about his clients. His leadership style is anchored in team outcomes and accolades for the greater team, not just the individual.”

As part of the restructure, Damien Doherty has been appointed to the newly created executive role of general manager services, operating in his new capacity from ServiceFM’s Sydney base.

Doherty will provide leadership to state managers, to further aid in service quality assurance and assist in the acquisition of new clients.

Doherty brings a wealth of experience in client relationship management to the role, having spent the last 12 years in national contract management in facilities services, and the 11 years prior to that working for Australia Post across blue chip banking and financial clients.

Pollock said this organisational restructure is a critical component of the business’ plans for growth.

“As part of our growth strategy, it is prudent to increase the responsibility of State Managers, who are now responsible for all facilities management operations within their respective states.”

“This is an exciting time for ServiceFM, as we transform into a leading facilities services company in Australia”, said Pollock.

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