ISS releases white paper on AI and future of facility services

White paper provides insights for deploying AI in the built office environment.

Facilities service organisation ISS has announced the release of a white paper that delves into the potential of Artificial Intelligence (AI) in facility services; Rising Above the Noise: What Artificial Intelligence Means for the Built Office Environment.

Authored with AI scientist Inma Martinez, the white paper provides actionable insights for deploying AI in the built office environment, elevating human potential and reshaping the future of workplaces.

The white papery examines key components of a workplace, including:

  • Energy
  • Building sustainability
  • Workplace experience
  • Talent attraction and retention, and
  • Information security.

Each chapter culminates in key takeaways, offering a strategic roadmap for intertwining AI with core operations.

“The built office environment is about to enter an exponential era of AI-driven products and services that will transform how we address the challenges ahead,” said Martinez.

“This includes in sustainability and energy management, designing responsive, adaptable and scalable integrated services, and, perhaps most critically, in enabling a decentralised data architecture that allows for further optimisations”.

Martinez currently serves as chair of the multi-stakeholder expert group and co-chair of the steering committee at the Global Partnership on Artificial Intelligence (GPAI), a G7 and G20 global agency.

“This exploration of AI aligns with our ambition to harmonise human ingenuity with technological advancements, especially within sectors like food and energy,” said Leanne Lynch, CIO of ISS UK & Ireland.

“It’s an exciting journey that promises enhanced operational` efficacy and a greater impact on the communities and clients we serve.”

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