In an initiative designed to increase customer focus, ISS is to strengthen its organisational structure with the creation of two new roles being ‘global chief operating officer’ and ‘chief commercial officer’. The new structure will become effective 1 September 2015.
The global chief operating officer ‘will drive customer retention and the delivery of operational excellence to key account customers in partnership with the regional and country organisations.’
The chief commercial officer ‘will drive commercial capabilities, new sales and key account customer growth with a focus on our regional and global sales pipeline.’
ISS also announced that in order to increase its focus on the Americas as a strategically important market, a dedicated Americas region comprising both North America and Latin America is being established.
“Over the last few years ISS has successfully built up a strong global business platform with the ability to deliver integrated facility services to run customer premises,” stated ISS group CEO Jeff Gravenhorst.
“This has particularly been driven by strong key account relationships across the world. We are now ready to further sharpen the focus on our important key customers locally, regionally and globally.”
To support the stronger focus on its key customers and its global corporate clients ISS is enhancing its executive group management board.
“Two new global roles as chief commercial officer and chief operating officer will strengthen our commercial focus and ensure accelerated application of our best practices within people, processes and operations. A new regional CEO role will focus on the Americas, which is a strategically important region for ISS,” Gravenhorst noted.
The executive group management board will consist of Jeff Gravenhorst (group chief executive officer), Heine Dalsgaard (group chief financial officer), Henrik Andersen (group chief operating officer), Andrew Price (group chief commercial officer), Michelle Healy (group chief people and culture officer), and the regional CEOs John Peri (Americas), Troels Bjerg (Northern Europe), Flemming Bendt (Eastern Europe), Jacob Götzsche (Central Europe), and Thomas Hinnerskov (Asia Pacific).