ISS New Zealand has won the title yet again of ‘New Zealand Facilities Management Company of the Year’ at the annual Frost & Sullivan New Zealand Excellence Awards.
ISS has a strong presence throughout New Zealand with more than 1,000 employees delivering a diverse range of services including cleaning, property and support services to hundreds of customers across the country.
The Frost & Sullivan Best Practices Awards program recognises companies in a variety of regional and global markets for demonstrating outstanding performance. The 2015 Frost & Sullivan New Zealand Excellence Awards Ceremony took place on the 27 August at the Villa Maria Estate in Auckland.
“We are delighted to be recognised at these awards for a second year. Our New Zealand business is growing, and this acknowledgement is testament to how hard we have been working to improve service delivery to our customers and empower our staff,” said ISS CEO of Australia and New Zealand, Dane Hudson.
“With the appointment of a dedicated general manager of business development in Stacey van der Putten, and new wins, like our integrated contract with BOC retail sites for cleaning and maintenance services, we are growing our reputation for delivering the full range of facility services in New Zealand,” he added.
ISS has introduced new online training programs, improved health and safety initiatives and driven hard the link between engaged employees and customer satisfaction, the company noted. With local delivery of a number of global contracts, leveraging the strong platform of ISS is paying off.
Participants in the Awards were judged according to research conducted for Frost & Sullivan’s latest analysis of the New Zealand market.
“ISS demonstrated its commitment to be the leader of facilities management (FM) by offering generous compensation for their employees, integrating online learning, encouraging their employees to innovate, and providing superior customer service training,” commented Michael Khuwattanasenee, research analyst at Frost & Sullivan.
“The result of investment in their employees led to higher customer engagement, and drastically increased their productivity. ISS is a justified recipient of this award.”
In 2014, ISS New Zealand was also selected as a Frost & Sullivan award recipient for ‘Facilities Management Company of the Year’ and ISS Australia received the accolade of ‘Integrated Facilities Management Company of the Year’.