A constant quest to find better and more efficient ways of delivering an array of carpet and restoration services has meant significant ongoing investment in facilities and equipment for Brisbane-based All Aces Services. The company has recently settled into new premises at Murarrie; it will soon take delivery of one of the largest vans in Australia; and it will initiate training of its clients.
A constant quest to find better and more efficient ways of delivering an array of carpet and restoration services has meant significant ongoing investment in facilities and equipment for Brisbane-based All Aces Services. The company has recently settled into new premises at Murarrie; it will soon take delivery of one of the largest vans in Australia; and it will initiate training of its clients.“Australia is about seven to 10 years behind the US restoration technology so there is plenty of opportunity to innovate and educate,” observes All Aces’ principal Garry Carroll.He sees himself as an independent thinker who is not aligned with any particular body or technology. “I explore all products and systems available and select the ones that I believe best suit our company and industry,” Carroll emphasises.He is well versed in what is on offer having been to the US three times in the past 12 months, his most recent visit being October 2010. During those visits Carroll attended a master rug cleaning course conducted by Aaron Groseclose; spent time at the American Drying Institute (ADI), headed by Chuck Dewald; and participated in a wood floor drying course at Injectidry, Seattle.“By spending time with the world’s leading restoration executives in their specific fields, I up skill and bring that knowledge back to our team here at Murarrie. And, perhaps just as importantly, I can check out firsthand the latest technology,” says Carroll.He cites his sourcing of All Aces’ Odorox Hydroxyl Processor, the only one in Australia, as an example. “This unit can be used in both water and smoke restoration applications… it efficiently kills mould, bacteria and viruses and eliminates chemical fumes, gases, vapours and unpleasant odours while maintaining occupancy. There is no ozone, no chemicals, no foggers, no oils, no masking agents and so no problems.”But it’s not simply on the equipment front that All Aces is focusing, the new premises contain an 80 cu m drying room that can be heat activated and, if required, sensors can be inserted in the material being dried. Those sensors then text message the state of the drying process.A training centre is another feature of All Aces’ facility. “We plan to train our insurance company and loss adjuster executive clients on water damage technology,” reveals Carroll.The company also has a small laundry and contents processing in the facility and in due course a wash pit for rugs will be set up.Complementing the facility will be an impressive new addition to All Aces’ vehicle fleet. On order is a 7.4 metre long VW Crafter with a 5 tonne capacity. “It will join our 6.9 metre Transit van and they will both operate as portable drying centres,” Carroll enthuses.A member of the Restoration Industry Association, All Aces tracks US industry trends and, according to Carroll, Australia will gradually embrace larger equipment in order to moisture remove materiel rather than simply replace damage contents and infrastructure.“In the States restoration service providers use equipment that most directly and quickly achieves drying. For instance, unlike Australia where airmovers dominate, in the US more powerful Axial fans are the stock in trade.“We will see more competition in Australia on the supply side and more and more 240 volt equipment demanded by local technicians will arrive down here,” Carroll explains. Recognising that it cannot do justice to delivering all restoration services such as smoke/fire, All Aces will focus its business on expanding structural and wood floor drying as well as rug cleaning. x-head:Established in 1988, All Aces now employs up to 30 people either directly or indirectly. It has perhaps the most comprehensive and professional internet site of any service provider in Australia.Reflecting Carroll’s passion for education, the site includes a cleaning advice forum and consumer guides.The site covers carpet cleaning, rug cleaning, upholstery cleaning, tile and grout, water damage and pest management. A blog, Facebook and Twitter are integral to All Aces’ web presence while videos show consumers how various cleaning processes are carried out.Not wanting to miss out on other potential revenues, All Aces offers services such as high pressure washing and tenant clean-ups for real estate agencies.