A blueprint for business success

How to take your business from good to great.

In business, relying solely on experience is not a sustainable strategy. To be successful, you need a well-crafted business operating model that can guide you in any economic condition.

In this article, we delve deep into a systematic approach that combines strategic foresight with intuition, and experience, empowering you to create lasting success regardless of the economic landscape.

Get ready to uncover the secrets of leveraging a business operating model to transform your business from good to great.

  1. Cultivating a success-oriented culture

Phenomenal success is not a stroke of luck; it is a deliberate outcome of purposeful actions and mindset.

Success starts with a clear vision and unwavering commitment. Sustainable success comes from cultivating a success-oriented culture within your business and letting it drive staff daily actions.

Initially, creating a success-culture is challenging, but ultimately worth it. It may surprise you to learn that we find the biggest challenge lies with managers not the staff. Discover how a business operating framework can support you on this journey.

  • Harness an operating framework for business success

Financial management lies at the core of any successful business. To achieve peak performance, implementing a simple, easy-to-understand scorecard is crucial. Align your scorecard with your vision and involve your team in reviewing and problem-solving. Engage and recognise your team’s contributions to create a culture of innovation that propels your business forward. Scorecard + staff problem solving = innovation. Discover how your scorecard and staff collaboration lead to remarkable innovation.

  • Focus on customer-value KPIs: The key to building lasting relationships

Measuring the right key performance indicators (KPIs) is critical. Shift your focus to customer centric KPIs that truly reflect the value you deliver. Our Financial Peak Performance Operating Framework emphasises four customer-value KPIs: Cost, speed, quality, and service. By consistently meeting and exceeding customer expectations, you cultivate loyalty and forge long-lasting relationships.

  • Frequency matters: Building positive habits for continuous improvement

In creating a success culture, consistency is key. Research shows that it takes 66 days on average to form a daily habit. Therefore, to achieve a habit with a monthly activity, it will take 66 months or 5.5 years. The goal is to create a daily habit of staff problem-solving and improving your business.

Increasing the frequency of measuring your KPIs, reviewing your scorecard, and problem-solving will build positive innovation habits within your business. Embrace a more frequent and disciplined approach to assessing your business’s performance. Monthly reviews don’t work! They are not enough to drive sustainable change.

Four keys to your success:

In any economic climate, the path to phenomenal success is within your reach.

  1. Understand that success is not accidental but the result of purposeful actions and mindset.
  2. Embrace an established framework that encompasses financial peak performance™️, people, and innovation.
  3. Measure the right KPIs, focusing on customer-centric metrics.
  4. Increase the frequency of tracking progress to build positive habits. Shape your business’s destiny with resilience, adaptability, and unwavering commitment.

Embrace the blueprint for phenomenal success and watch your business soar to unprecedented heights.

Brad Horan is a business growth consultant for commercial cleaning businesses.

Brad will be presenting at the ISSA Cleaning & Hygiene Expo. Find out more about his session, Better Business Outcomes in 2024 and Beyond, here.

He can be reached at bhoran@lucrature.com or visit www.lucrature.com.


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