Words: Nickie Dwyer

Simulation-based training, already commonplace in healthcare, aviation, military and defence industries, is now gaining traction in facility management and skilled trades, delivering unmatched benefits.

Immersive training for real-world scenarios

Simulation-based training provides interactive, lifelike scenarios that replicate real-world tasks and challenges. In healthcare, for instance, medical students might diagnose and treat a simulated patient without risking harm to a real individual. Similarly, in facility management, trainees are given tasks to perform in a simulated environment mirroring their actual workplace. This ensures learning occurs without risks to the employee, equipment, or facilities.

At SSC Services for Education, a provider of facility management, custodial and grounds services for schools and universities, simulation-based training forms a key part of professional development. Both employees and employers have witnessed its positive impact on daily operations and apprenticeship programmes for skilled trades.

Harnessing technology for training

Simulation training can be conducted entirely in person, using real recreations of work environments. However, integrating technology makes the training more realistic and scalable.

For example, associates might learn how to replace a ceiling tile step-by-step through a simulation, from entering an office to cleaning up after completing the task. Technology-based simulations allow for custom scenarios, incorporating specific locations and tools employees encounter in their roles.

Virtual reality (VR) takes simulation training further by immersing employees in a virtual environment. With VR goggles, trainees can “walk around” their space, interact with tools and practise tasks in a controlled, risk-free setting.

Addressing VR misconceptions

Some associates express concerns about motion sickness associated with VR. This worry often stems from misconceptions such as imagining VR training involves fast-moving environments akin to rollercoaster simulations. However, facility management VR training is deliberately slow-paced, focusing on simple tasks like entering a library, identifying an air duct and performing repairs.

Another misconception is that VR requires a large, open space. In reality, VR training can be conducted while seated or within a compact area, such as a 5-by-5 or 7-by-7-foot space.

Building muscle memory for safety

Safety is a top priority in facilities management training. Simulation-based and VR training integrate safety protocols into each scenario, fostering “muscle memory” for these steps. This approach allows trainees to practise hands-on tasks—such as plumbing or electrical repairs—without the risks of injury or equipment damage.

For associates who prefer hands-on learning, simulation training provides a safe platform to build confidence and competence without endangering themselves or others.

Practical considerations for implementation

Investing in technology-based training requires careful planning. While the initial financial commitment may seem significant, the ability to train large groups efficiently offsets the cost.

Scheduling is crucial. Employees should be assigned specific time blocks for simulation or VR training, allowing others to continue fieldwork or other educational activities. Employers don’t need an abundance of VR goggles; efficient scheduling ensures all associates benefit from the available resources.

Training programmes often provide detailed reports for employers, including:

• Completion Rates: Percentage of assigned tasks completed.
• Performance Recaps: Pass/fail rates for specific scenarios.
• Statistics: Company-wide and individual training data over time.

Some platforms even incentivise training by rewarding associates with points redeemable for prizes or gift cards, enhancing engagement.

Measuring organisational impact

In addition to improving employee skills, businesses should assess the broader impacts of training. Setting measurable goals, such as reducing time spent on specific tasks or minimising recalls after work orders, helps determine the programme’s success.

For instance, SSC Services monitors task completion times and recall rates, linking improvements to training outcomes. By setting achievable milestones and tracking data, organisations can refine their training programmes for optimal results.

Embracing technology for growth

As technology evolves, businesses must adapt. Simulation and VR training not only enhance knowledge retention but also improve processes and operations.

Ultimately, the goal of any training programme is to empower employees while driving organisational success. Businesses that embrace these innovative training methods will experience tangible improvements in both associate performance and overall efficiency.

This article first appeared on CMM.