The Professional Housekeepers Association of NSW’s (PHAN) members discovered how their words can change minds and win over hearts at a ‘Psychology of Influence’ seminar conducted recently by Eleanor Shakiba.
Described as one of Australia’s leading trainers in the field of ‘breakthrough communication’, Shakiba is an expert in applied psychology and has trained more than 48,000 people to create, relate and communicate with flair.
Held on 21 August 2014, the St Mary’s Cathedral House (Sydney) was an appropriately magnificent venue in which to hold this educational seminar.
The two hour seminar covered essential tips for communication; four powerful ways to get your point across; what to say to reduce resistance to new ideas; and five ways to speak more persuasively.
“This was a very valuable presentation and our members benefited greatly by their presence,” noted PHAN president Maureen Jolowicz. “Not only is Eleanor highly credentialed, she is also a gifted speaker.”
The Psychology of Influence’s content helps delegates to ‘power up their influencing skills’ and, in general, shape others’ behaviour by shifting a conversation’s direction.