A new study has revealed that almost four in 10 employees (41 per cent) in Australia worry about job losses caused by generative AI.
More than half (55 per cent) of ChatGPT users agree to some extent that ChatGPT content can compete with human creations, and 34 per cent say it certainly can.
To learn more about the adoption of generative AI technology in Australian businesses, GetApp surveyed 463 generative AI users to learn about their use of tools like ChatGPT, their concerns about use and the benefits they get from it at work.
Due to the rise of generative AI, the survey confirms that respondents are aware of possible job transformation and a third (33 per cent) are somewhat concerned, while 8 per cent are apprehensive about losing their jobs due to generative AI.
About a third (32 per cent) of respondents believe that generative AI output can replace 11-20 per cent of their professional roles.
As such, 36 per cent of respondents said they had more time to focus on higher-value tasks thanks to the AI-generated job transformation.
In particular, the survey found that 45 per cent of respondents cited privacy and data security as their top ethical concern regarding using general AI tools in the workplace, followed by abuse of AI-generated content (30 per cent).
Additionally, 51 per cent of respondents predict businesses will be exposed to cybersecurity risks, and 41 per cent predict regulatory compliance risks through generative AI.
However, 41 per cent of ChatGPT users were concerned that they might develop an over-reliance on using it and other AI tools to complete tasks, while 31 per cent cite spreading incorrect information because users view ChatGPT’s answer as definitive.
A total of 89 per cent of respondents say they check ChatGPT results for errors, with 42 per cent meticulously reviewing and verifying each answer before using it.Â
About a third (34 per cent) use the tool several times a week, and 30 per cent use it three to 10 times a day. While text editing is the most popular use (40 per cent), it also serves many other purposes, such as idea generation and data analysis, which were both selected by 33 per cent of the respondents.
98 per cent of ChatGPT users rate the technology’s effectiveness, with 37 per cent saying the results are ‘highly effective’ based on their experience using it at work.
Just over half (55 per cent) of users say it improves workflow, followed by 44 per cent of respondents saying that saving time is a benefit.
Andrew Blair, content analyst at GetApp Australia, said: “Companies that are exploring the use and uptake of generative AI tools, particularly ChatGPT, must ensure complete transparency about the abilities and limitations of the technology and implement appropriate security measures as employees start to use it in the workplace.”
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