It was great to see so many of you at this year’s ISSA Cleaning & Hygiene Expo in September. Events like this are always a reminder of the energy, innovation, and commitment driving our industry forward. If you weren’t there – or you’d like to relive those two days – you’ll find a recap of the highlights inside.

As we look towards 2025, we’re excited to bring you stories and insights from all corners of our industry, covering the trends and challenges shaping the future of cleaning and facility management.

In this issue, we examine some of the ways our industry is evolving. Up front, you’ll find a piece on cleaning for indoor health in retail spaces, an essential read for understanding the impact of our work on public health, customer satisfaction, and profitability. We also take a deep dive into how public bathrooms can be made more inclusive, particularly for women, and look at some of the simple steps that can make a big difference. Rounding out our features, we look at how smart buildings are set to transform cleaning and facility management, with insights into the technologies and approaches that could redefine our roles.

Throughout this issue, you’ll find thought-provoking stories, profiles, news, and expert opinions that capture the diversity of the cleaning, restoration, and hygiene sectors in Australia and New Zealand. It’s a reminder of the important work we all do — and the progress still to come.

I hope you find something here that resonates, informs, or challenges you. As always, we welcome your feedback and suggestions. Let us know what matters to you, and we’ll ensure it’s part of our conversation.

Happy reading,

Myke Bartlett

Editor