OCS Australia has appointed former Spotless senior executive Darren Boyd to spearhead the company’s local growth strategy, following the integration of the Australian and New Zealand businesses last year.
Boyd said his primary objective is to enhance service outcomes for the company’s clients and build the platform for ongoing sustainable growth by developing solutions in its key market sectors.
With more than 20 years’ experience in senior management roles, Boyd’s career began in shipping and logistics, with a focus around supply chain management, before progressing into outsourced services. His career includes senior roles with Spotless and G4S.
Managing director of Australia and New Zealand Gareth Marriott described Boyd as a real asset to the team.
“He will focus on service excellence, reducing complexity and business development and we are thrilled to be able to draw on his skills, insight and experience,” Marriott said.
Boyd’s focus to date has been “looking at the key sectors where OCS can add value”.
“There is huge potential for growth, especially in the integrated facility services space,” he said.
Boyd said OCS’ strength in the aviation sector is another area he wants to maximise, extending the experience and service philosophy across other parts of Australia’s national infrastructure.
“OCS is highly regarded in the aviation space and this is something the company is rightfully proud of.”
The healthcare industry – whether it be in the hospital, palliative care or age care systems – is another sector Boyd has targeted as having huge opportunity.
According to Boyd, an initial challenge is around changing the perception of OCS in the Australian market away from just a cleaning company to showcasing the broader integrated services offering.
He also wants to see a strong focus remain on the workers who deliver the services “at the coal face”. Another focus will be looking at what training is in place, and what can be put in place, for those wanting to further themselves in the industry. Enhancing the overall structures and the leadership team, helping the company more to a “customer first” operating model is also key.