Early this year Lennox Institute will be providing training on managing industrial relations to more than 350 managers from the property services industries . The training provider wants feedback on the proposed course content as well as congregate a panel of industry experts.
That panel would discuss the most frequent IR issues affecting the cleaning industry, and offer some advice and guidance regarding these issues.
“Lennox do things a bit differently in that we like to contextualise our program and make them relevant to the industry we are training in rather than just a generic program,” stated Lennox Institute’s general manager Courtney Nearey. “The industrial relations subject was chosen as a key issue in which managers need further development.
“We wanted to open this topic to the industry and invite some expert opinions and for those people to attend some of the training sessions Lennox will be running across the country,” she added.
The program will be structured so that the first part of the day will be facilitated by Lennox Institute trainers, aligned to the nationally recognised unit of competency which is managing industrial relations. The program will meet the industry needs and address the issues and concerns that consistently arise.
The sessions have been developed to be interactive, with some theory, as well as discussion, group activities, case studies, and role plays where students can take what they have learned and put it into practice.
“The last hour and half of the day consists of our expert panel who can provide some advice and talk about common scenarios that occur within the industry, which cause issues for their companies and for their managers,” shared Nearey.
The idea for these sessions came about as collaboration between Lennox Institute’s CEO Elaine Torode and general manager of sales and marketing Paul Morrall, in conjunction with Building Service Contractors Association of Australia Queensland’s executive director Kathy Lynch – all of whom are on the list of industry experts.
The other industry experts include, among others, Kirsty McCully of United Voice, Barbara Connolly of BSCAA, IR specialist lawyer Craig Pollard, John Laws from Australian Cleaning Contractors Alliance (ACCA), Jed Moore from ISS, Raelene Verran from Glad and Tanya Eather from Assetlink Services.
Some of the key issues that will be discussed during the course workshops are: contracts of employment, high security areas, redundancy pay, criminal records, unfair dismissal and rights to work in Australia.