All ISS Finland cleaners will, during this year, start using smartphones and QR codes to register their working hours. The service provider sees significant administrative efficiencies as well as safety benefits in this reporting system.
Until now, cleaners filled in time-sheets and sent them to their managers. The new practice will ease this process significantly.
The QR code (a type of matrix barcode) label is glued to the wall at every customer site. The cleaners use their smart phones to scan the code when entering and leaving the customer site. Information passes immediately to the information system, which calculates the time spent at the site.
“Real-time job logging helps us know more precisely how much staff is required and where. This will increase the transparency of the services we are providing to our clients,” stated Harri Nikander, ISS Finland project director.
“The smart phones for all of the about 6,000 cleaners and the new system will be a major investment for us. The investment, however, is a necessity. The smart phones improve safety in the workplaces. Now the supervisors or other internal contacts as well as the cleaners can be easily contacted. In addition, the resource allocation gets easier and errors in salary payment will decrease because hourly data is obtained directly from the system,” he added.
ISS Finland has received positive feedback from the cleaners who have used smart phones and QR codes in a pilot group. After a while, the cleaners stated that they did not want to return to the previous arrangements.