How was 2024 for TEAM Software?

2024 has been a jam-packed year for TEAM Software. One of the year’s highlights has been the release of our updated Timegate+ solution – now live on a new Azure cloud platform – where we have increased security options and will roll out new features in the coming months. We’ve been spending a lot of time focusing on how we can modernise the platform to make sure we’re keeping pace with industry requirements.

We acknowledge that 2024’s economic climate has been challenging for many businesses, so we’re prioritising changes to our platforms to help clients gain transparency over workforce costs and improve overall operational efficiency. We’re grateful that our customers continue to value our role in their business and we’re committed to supporting them as they navigate an ever-evolving landscape.

What do you see as your main focus for 2025?

2025 is shaping up to be a pretty exciting time for TEAM Software. Our main focus is to continue innovating and modernising our solutions to ensure we’re prioritising the needs of our customers. Building on the momentum of the recent release of Timegate+, we will be expanding its capabilities. We will continue enhancing features that help customers monitor and control their workforce costs more effectively. We have exciting plans to expand our Award Interpretation capabilities for our Australian clients, ensuring compliance and simplifying complex pay structures. While our core markets remain in Australia and New Zealand, we’re excited to explore new sectors beyond this, using our expertise to support a broader range of regions and industries.

What trends do you see in the cleaning industry?

We’ve observed for a long time that the cleaning industry is very interested in adopting digital tools to benefit their operations. Companies prioritise using mobile solutions such

as Lighthouse and Timegate+ to monitor time and attendance and complete on-site audits and tasks.

We’re also seeing a heightened focus on cost visibility and compliance, especially in rostering. With economic pressures, businesses are paying closer attention to making

sure they are scheduling staff members effectively, with the goal of minimising overtime and reducing unnecessary labour costs while remaining compliant.

Interest in AI and automation is growing too, as companies are starting to explore how these technologies can support some of the more complex aspects of their operations. As a company, we’re beginning to look into how we can utilise AI in our products to ease some of our customers’ challenges.

What are the biggest challenges facing the cleaning industry right now?

One of the biggest challenges continues to be staff retention. The industry consistently experiences high staff turnover, which means businesses are constantly working to retain skilled workers and maintain service quality. This issue, as well as rising operational

costs, adds pressure for companies to find efficiencies wherever possible while also considering the staff experience.

Another challenge I often see is navigating the transition to digital tools. While many companies see huge benefits in the rollout of new technology, it’s important to acknowledge there can be employee concerns regarding data security and privacy.

Where are the biggest opportunities?

From where we stand, the biggest opportunities lie in the strength of consolidated platforms. Integrated solutions (like our products Timegate+, Lighthouse and TemplaCMS), allow businesses to connect the dots across all their functions – especially finance, payroll and operations – making it easier for everyone to access the full picture. From streamlining on-site scheduling to improving financial oversight and automating payroll, these efficiencies add up significantly over time, translating into substantial cost savings across departments.

What does good leadership mean to you?

For me, good leadership is all about connection and support. It means making sure I’m actively listening, asking the right questions and engaging with our team in meaningful ways. It’s not just about being there when someone asks for support but also recognising when they might need guidance or encouragement and offering it proactively.

When I think about our regional leadership team, we’re performing our best and supporting our team well when we’re united. As a leadership team, it’s crucial to stay connected and

aligned on the goals you’re working toward. This sets the tone for the broader group and helps our teams stay focused and confident in the path forward. Ultimately, I believe good leadership is about fostering trust and encouraging collaboration at every level of the business.

What is one thing you want people to know about the cleaning industry in 2025?

In 2025, the cleaning industry will no doubt continue to push boundaries, embrace innovation and strive to improve the quality and efficiency of its work. The industry consistently rises to the challenge of a demanding workload and high client expectations.

The cleaning industry is an essential part of everyday life, often working behind the scenes to keep our environments safe, clean and functional. Those working in the industry should be proud of the role they play and know that their efforts are valued.