Words Tim McDonald

With rising operational costs, persistent labour shortages and increasing consumer demands for sustainability, businesses are turning to innovation to stay competitive. From autonomous robots to IoT-enabled devices and eco-friendly solutions, the future promises a smarter, more efficient and greener approach to cleaning.

One of the most revolutionary advancements in cleaning is the rise of autonomous cleaning technology. Robots capable of navigating vast spaces, such as offices, warehouses and stadiums, are transforming how routine tasks are managed. These machines, equipped with advanced sensors and AI, operate with minimal human oversight, freeing up staff for more strategic and value-driven roles.

The Robot Factory founder Tom Culver says he has witnessed firsthand the evolution of cleaning robots since his entry into the industry. “I have travelled the world in search of the best automated cleaning technology, and I can assure you that this technology is certainly here now with amazing user benefits,” Culver tells INCLEAN. He says the leading robot companies have cleaning bots that work 300 percent better than they did just two years ago. “The best robots are now very easy to set up. They can clean to the edges, run for hours at a time and require very little human interaction. Automation and robots will definitely play a profound role in the Australian and New Zealand landscapes in 2025.”

With hygiene taking centre stage and labour shortages intensifying, many sectors – from healthcare to hospitality – have turned to automation to fill the gaps. However, integrating autonomous cleaners requires more than just an investment; facility managers must consider factors such as equipment features, training availability and long-term impact on team dynamics before committing to this technology.

Sustainability a non-negotiable priority

Sustainability has shifted from a desirable feature to an essential component of the cleaning industry. In 2025, eco-friendly solutions are expected to dominate the market,

driven by regulatory pressures, consumer awareness and corporate responsibility commitments. Companies that fail to align with these trends risk losing both clients and credibility.

Innovations in sustainability are taking various forms. “We are currently working with a leading cleaning company to develop an automated recycling system using robot arms and our Vision Technology,” Culver says. 

Circular economy practices, such as reusing and recycling cleaning products and packaging, are also gaining traction. Technologies that conserve water and energy, like low-water cleaning systems and renewable energy-powered equipment, are also on the rise. Moreover, the demand for biodegradable and non-toxic cleaning agents has skyrocketed, making them the standard in both residential and commercial settings.

The Internet of Things (Iot) and data-driven cleaning

The integration of IoT in cleaning is revolutionising operations, offering unprecedented efficiency and precision. IoT-enabled devices can monitor cleaning needs in real time, ensuring targeted attention to high-traffic areas while avoiding unnecessary cleaning in low-use zones. This data-driven approach improves cleanliness while reducing resource consumption. “With IoT sensors tracking foot traffic and surface cleanliness, cleaning schedules can adapt dynamically, reducing wasted effort and ensuring consistently high hygiene standards,” Culver adds.

In Australia, IoT-enabled cleaning solutions offer significant benefits to businesses by driving smarter, more efficient operations and sustainable resource management.

Predictive maintenance is another game-changer enabled by IoT. Sensors embedded in cleaning equipment can detect potential malfunctions before they occur, minimising downtime and extending the lifespan of machines. Smart sensors are helping businesses monitor and manage their water, energy and cleaning product usage, aligning operational goals with sustainability targets.

Data and AI – the backbone of modern cleaning

The use of data analytics and AI is reshaping the cleaning industry, offering actionable insights to optimise operations. In 2025, companies will increasingly rely on these technologies for performance monitoring, allowing managers to track the efficiency of both staff and equipment. The integration of IoT with AI and data analytics will further streamline operations, helping businesses optimise water, energy and chemical use – critical in a country like Australia. This data will aid in identifying areas for improvement, ensuring consistently high service standards.

Customisable cleaning plans based on usage patterns and client preferences are another benefit of data analytics. AI-powered forecasting tools will enable cleaning companies to predict demand surges and slower periods, ensuring efficient allocation of resources and costs. “This smart approach will reduce operational costs and support businesses in meeting sustainability goals and maintaining cleaner, safer spaces,” Culver says.

Investing in people

Despite the surge in technology, or perhaps because of it, the human element of cleaning remains crucial. In 2025, forward-thinking companies will prioritise employee training and wellbeing to maintain a competitive edge. Culver says the best outcomes for adopting any new technology are achieved by bringing frontline employees into the discussion at the start. “It’s very important that the employees don’t feel threatened by automation and that their ‘coal face’ experience is valued,” he says.

Advanced training programs will focus on equipping staff with the skills to operate new technologies and implement eco-friendly practices effectively. “Let them become a large part of the robot or automation innovations and let them know these initiatives are for their safety and will also aid them in evolving their skills to higher functioning roles,” says Culver, who also believes employees should embrace new robots as if they were new employees.

Employee health and safety will also take precedence this year, with companies investing in ergonomic tools, mental health support and professional development initiatives. Recognition programs, aimed at improving retention and morale, will become increasingly common, helping businesses attract and retain top talent in a challenging labour market.

The rising market of residential cleaning

The residential cleaning sector is experiencing renewed growth, fuelled by busy homeowners and heightened awareness of hygiene post-pandemic. While deep cleaning and disinfection surged during the COVID-19 years, the focus has now shifted to

regular maintenance and personalised cleaning services.

Homeowners are seeking flexibility, opting for customisable packages tailored to their specific needs. The demand for eco-friendly products continues to rise, with customers increasingly scrutinising the chemical composition of cleaning agents used in their homes. Subscription-based models are also gaining popularity, providing both convenience for clients and steady revenue streams for businesses.

The future of the cleaning and hygiene industry is undoubtedly exciting, characterised by rapid technological advancements and a strong push for sustainability. By embracing these changes and focusing on innovation, businesses can thrive in a competitive market while contributing to a cleaner, greener world.

This article first appeared in the 2025 Feb/March/April edition of INCLEAN Magazine