Words: Nate Lucht
Running a cleaning business can be deeply rewarding. There’s satisfaction in knowing the work contributes to healthier, more comfortable spaces in local communities. Yet, like any venture, it comes with its own set of challenges.
Nate Lucht, who built a cleaning business from the ground up, has experienced these hurdles firsthand and gained valuable insights through collaboration with others in the industry. Here, he explores three key challenges cleaning business owners face, along with proven strategies to overcome them.
Hiring and retaining reliable staff
Recruitment and retention remain major concerns in the cleaning sector. The physical demands of the job and its perception as a short-term role can make it difficult to hold onto good workers.
In Lucht’s business, success came from creating a workplace where people feel respected. He found that recognising achievements, paying slightly above industry standards and fostering a supportive culture helped reduce staff turnover. Small initiatives such as monthly shoutouts or a team newsletter can go a long way in boosting morale. Offering clear career progression also encourages long-term commitment.
According to the US-based Society for Human Resource Management (SHRM) – the American equivalent of the Australian HR Institute (AHRI) – recognition programs can lift employee engagement and cut turnover by up to 31 percent.
Managing cash flow
Keeping on top of cash flow is essential for both stability and growth. However, tight margins, late payments and seasonal dips can place real strain on a business.
Lucht recommends setting firm invoicing terms and using accounting software to stay across income and expenses. He also advises saving a portion of monthly revenue to cover unexpected costs such as equipment repairs. Separating business and personal finances was another step that gave him clarity and improved decision-making.
Balancing work and life
Running a cleaning business often means irregular hours and wearing multiple hats. Without clear boundaries, work can quickly bleed into personal time.
Lucht found that being deliberate with his time made a big difference. He treated family commitments with the same importance as client meetings. Delegating daily tasks and cross-training staff helped ease the load while empowering the team. Giving employees both responsibility and authority built trust and improved performance.
Looking after personal wellbeing is just as important. Simple habits like walking or journaling helped Lucht stay energised and focused.
Help is available
Owning a cleaning business is demanding but fulfilling. With the right support, the rewards are well worth the effort. Whether it’s finding a mentor or connecting through professional networks, no owner has to face it alone.
A version of this article first appeared in CMM.
